Refund policy

Cancellations, Rescheduling and Refunds

Grounded Property Group provides professional turf consultation, turf management and property presentation services. As our services involve reserving time, travel and scheduling specifically for each client, the following cancellation terms apply.

Turf Consultations

Consultations may be cancelled or rescheduled with at least 48 hours' notice.

Where at least 48 hours' notice is provided, clients may reschedule their consultation or request a refund of the consultation fee.

Cancellations made less than 48 hours before the scheduled consultation are non-refundable. Grounded Property Group may, at its discretion, allow the consultation to be rescheduled once to another available appointment.

Failure to attend a scheduled consultation or provide access to the property at the agreed time may result in the consultation fee being forfeited.

Weather and Grounded Property Group Cancellations

Turf and property services can be affected by weather, site conditions and other circumstances outside our reasonable control. If Grounded Property Group needs to postpone a consultation or service, we will contact the client and arrange another suitable time.

If Grounded Property Group cancels a paid consultation and a suitable alternative appointment cannot be agreed upon, the consultation fee will be refunded.

Ongoing Services and Programs

Cancellation, rescheduling and payment arrangements applying to ongoing turf management or property presentation programs will be provided as part of the applicable service agreement or program terms.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

For questions regarding a booking, cancellation or refund, please contact Grounded Property Group at hello@groundedpropertygroup.com.au.